Q How is this a free service?

A We are paid a fee from the apartment community's advertising budget. Apartment communities budget for Dallas apartment locator services just like any other advertising expenses. Communities actually prefer using a locator service over other forms of advertising because we are only paid when we fill their vacant apartment. Not only does our service not cost you anything, but you will still receive all the move-in specials and discounted rental rates the property is offering when you use our service to find your next apartment.

Q If I use your service will it affect the move-in specials the apartment community is offering?

A No. You will still receive all of the move-in specials and discounts the property is offering everyone. Plus you will receive a free move or cash back reward from us.

Q How do you move me for free or pay me cash back when I use your service?

A Your free move or cash back reward is paid from the referral fee we receive from the apartment community that you move into.

Q What do I need to do to get my free move or cash back reward?

A Simply find your new apartment, loft, or town home through our website or leasing specialist. Then list Apartment Agents and your agent's name as the referring source on guest cards when you arrive at the communities and on your rental application when applying for your new apartment. See how it works

Q Can I use your service each time I need to move?

A Yes. We would love to help every time you need to find a new place.

Q Does your free move include everything I need moved or are there any extra charges involved?

A Our free move offer is the most inclusive in the industry. Your free move includes an unlimited amount of Free Move items plus an extremely generous amount of boxes included at no additional cost. The majority of our moves are completely free, however there are some items and circumstances that are additional. You can see what's included in our free move offer here: Ultimate Free Move

Q What makes Apartment Agents different then your competition?

A We are a full service leasing company with the best agents and most innovative technology in the industry. Several of our agents have over 20 years experience. We take pride in providing our customers the best service and tools to find you the perfect apartment at the lowest rental rate possible.

Q What makes your free move offer better than other offers I see?

A Our free move is the most inclusive free move in the industry. It includes more free move items and will move an unlimited amount of these items. We also use a professional moving company to provide our free move that is licensed, insured, and members of the Better Business Bureau.

Q Where do I go to learn more about your free move or cash back reward?

A Yes. You can see both offers here: Free Move or Cash Back

Q If I'm moving into an apartment with a roommate and they are moving from a different address than I am, do we both get moved for free?

A Yes. There will be a $30.00 fee for each additional pickup/drop off stop.

Q Another locator service offered me different free move offer. Will you match it?

A Yes. We have the best free move in the industry, but if you prefer another legitimate competitor's offer we will beat it or match it.

Q Do I have to be moving from an apartment to qualify for a free move or cash reward? Can I move from a house or storage facility?

A Yes. We can move you from a house, storage unit, etc. We are compensated by the apartment you are moving into.

Q Do I qualify for a cash reward or free move if I'm moving within the same apartment community or transferring to another property?

A No. We are not compensated when you renew your lease at your current apartment community or transfer your lease within the same management company; therefore we cannot offer you a free move or cash reward.

Q If I'm moving to the Dallas area from another city can you move me for free?

A We cannot move you for free from another city but we can have the moving company unload your rental truck for you. We also work with a moving company that provides long distance moves and can apply your cash reward to the cost of your move from another city if you choose to use their company.

Q Can I schedule my move any day of the week?

A Yes. Our movers work every day except for Thanksgiving and Christmas.

Q Does the free move include moving boxes?

A No, but the moving company does sell boxes. We can have the moving company contact you with pricing.

Q Can your movers pack my items for me?

A Yes. The movers can arrange to pack your items for you for an hourly rate. Please notify us in advance of your move to arrange this service.

Q What methods of payment do you accept if there are additional charges that I'm responsible for?

A The moving companies will take cash or credit cards (excluding American Express) for payment. Any additional charges must be paid on the day of the move.

Q How far in advance do I need to schedule my move with the moving company?

A The earlier the better. A minimum of two weeks before your move-date is recommended, but we have been able to schedule moves in the same day. It mostly depends on how quickly the apartment community confirms our lease with them.

Q When should I report my lease to my agent?

A After you have turned in your application and leave any deposits with the apartment community to hold the apartment. Your agent will then get your lease confirmed with the apartment community as quickly as possible. As soon as your lease is confirmed we can schedule your free move or cash reward. Most apartment communities do not notify us when you lease, and it is your responsibility to let your agent know where you leased at so we can get the confirmation process started as quickly as possible.

Q When can I schedule my free move or cash reward?

A You will be able to schedule your free move or cash reward after your agent confirms your lease with the apartment community. As soon as your agent confirms your lease they will send you a link to schedule your free move or cash reward.

Q I would prefer the cash back reward. How long does it take for me to receive my check?

A It generally takes the 6-12 weeks to receive your cash back reward. You will receive a check as soon as our invoice is paid by the apartment community.

Q How often is your searchable database updated?

A We have a team of people who call the properties and update our listings daily. Most properties are updated every 12-14 days. You will see the date that the property was last updated in the results for the property listing.

Q Should I verify pricing and availability before I go out to view the community?

A Yes. Pricing and specials are subject to change at any time and do change frequently. You should call to verify pricing and availability before you go out to view the apartment community or have your agent call for you.