Information use

Any personally identifiable information collected is used to deliver Apartment Agents services and is not shared with any other entities not affiliated with Apartment Agents unless specifically stated otherwise.

When you visit our website without registering

We do not collect any personally identifiable information. We will collect information to help track our sources of traffic to the website such as your domain name and host from which you access the internet, IP address, browser software, and operating system. This anonymous information may be shared with third party experts to make recommendations on how to improve our website and operating procedures.

When you register

When you register with our website you are required to provide the following contact information: Your name, phone number, email address, and a password. This information is used by Apartment Agents to communicate on a regular basis to provide requested services, notify you of special promotions, and to provide a unique user experience.

When you report your lease to us

We use this information to validate your lease with the property, to contact you regarding scheduling your free move or cash back rebate, to schedule your move with the independently contracted moving company, to make the cash back rebate payment to you, to contact you prior to your lease expiration, and for internal business operations.

When you contact us by email or phone

All information provided by phone or email is used by Apartment Agents to communicate on a regular basis to provide requested services, notify you of special promotions, and to provide a unique user experience.

When you participate in a survey

All participation in customer surveys is voluntary. Responses are used to identify areas for improvement, publish aggregate survey results on our website, and publish specific quotes on an anonymous basis from survey responses. Anonymous survey responses may be shared with third party experts to make recommendations on how to improve our website and operating procedures.

Cookies

We use cookies to store your preferences and to record past activity on our website in order to provide you a better user experience.

Legal disclosure of information

We reserve the right to disclose your personally identifiable information as required by law when necessary at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

Company transitions

Personally identifiable information will in most instances be part of the assets transferred to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change. You will be notified by email prior to a change in ownership or control of your personal information.

Security

Apartment Agents has deployed technology and security measures to protect your personally identifiable information both online and offline including password protected systems and firewalls.

How to change your personal information

You can change, update, or correct your personally identifiable information by going to the Update Account page after you have logged into the website or by emailing our customer support.

Changes to the privacy policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Contact information

Please contact us at the address below if you have any questions regarding our privacy policy:

Apartment Agents
12200 Ford Rd
Suite 484
Dallas, TX 75234
Phone 972-247-7368
Email customer_care@apartmentagents.com